DSA Contact & Reporting

Last updated: 2026-09-16

1. Classification

savien is a closed B2B SaaS for merchants, suppliers and their authorised users. Content is generally visible only within authorised B2B relationships. savien is not a public social media platform or consumer marketplace.

Because users can store or exchange documents, comments, product information and other content, this reporting and contact channel is provided as a precaution. This does not acknowledge that all DSA obligations for online platforms apply.

2. Point of Contact for Authorities under Art. 11 DSA

Authorities of EU Member States, the European Commission and the European Board for Digital Services may contact us at:

support@savien.io

Languages of communication: German and English.

3. Point of Contact for Users under Art. 12 DSA

Users may direct DSA-related questions to:

support@savien.io

Languages of communication: German and English.

4. Reporting Illegal Content under Art. 16 DSA

If users or third parties believe that content in savien is illegal, please use the structured reporting form:

Report illegal content

The form asks for everything we need in order to review a report, issues a case reference immediately and confirms receipt by email. An informal report to support@savien.io remains possible, but may require follow-up questions and delay handling.

A report should be specific enough for us to locate and review the relevant content without excessive effort. It should include in particular:

• Name and contact details of the reporter, unless anonymous reporting is legally provided for or required for protection reasons.
• URL, object ID, order number, document name, company/workspace context or precise description of the content concerned.
• Explanation why the content is believed to be illegal.
• Legal basis or affected rights, where known.
• Statement that the information is accurate and complete to the best of the reporter's knowledge.
• If acting for a rights holder: proof of authorisation.

Incomplete reports may require follow-up questions and delay handling.

5. Handling of Reports

Every report submitted through the reporting form receives a case reference in the format DSA-YEAR-XXXXXX. Receipt, processing status and decision are recorded under that reference. The information submitted is not altered after receipt; only status, decision and timestamps are updated.

We confirm receipt of sufficiently specific reports where an electronic contact address is available.

We review reports in a timely, diligent, objective and non-arbitrary manner. Depending on the case, we may in particular:

• leave the content unchanged,
• request a statement from the customer or affected users,
• restrict access to content,
• remove content,
• restrict user or account access,
• deactivate integrations or sharing,
• notify authorities where legally required.

We inform the reporter of our decision where contact details are available and no legal, security or legitimate protection interests prevent this. We inform affected users where legally required and practically possible.

5.1 Statement of Reasons for Restrictions

Where we restrict or remove content, or restrict an account, we inform the affected organisation of:

• which content or functions are affected,
• the specific reason and the legal or contractual basis relied on,
• whether the measure follows a third-party report or our own review,
• the scope and expected duration of the measure,
• whether the decision was made by automated means, and
• how to appeal.

The appeal and reinstatement procedure is set out in section 8 of the Acceptable Use Policy. We provide this information where Art. 17 DSA applies and no legal grounds prevent it.

6. Decision Criteria

When making decisions, we consider in particular:

• applicable law,
• contract, Terms and Acceptable Use Policy,
• rights and legitimate interests of the parties involved,
• severity and obviousness of the alleged violation,
• risks for security, privacy, trade secrets and third parties,
• possible less restrictive measures.

There is no general prior review of user content.

7. Automated Decisions

DSA-relevant content decisions are currently not made solely by automated means. Where technical filters, security mechanisms or automated pre-checks are used, they support the process and do not replace necessary human review of substantiated reports.

8. Transparency Report and Micro-Enterprise Exemption

savien operates as a micro-enterprise within the meaning of Art. 15(2) DSA (fewer than 10 employees, annual turnover and annual balance sheet total below EUR 2 million). Micro-enterprises are exempt from the transparency reporting obligations under Art. 15(1) DSA. This assessment will be reviewed if the business grows or its structure changes significantly.

Where the exemption no longer applies, an easily accessible annual transparency report on relevant moderation measures will be published at least once per year.

9. Misuse of the Reporting Channel

Manifestly unfounded, repeated or abusive reports may be rejected. Repeated misuse may result in restrictions on report handling to the extent legally permissible.