Acceptable Use Policy

Last updated: 2026-05-12

These use rules supplement the Terms for savien.

1. Permitted Use

savien may be used for lawful B2B processes, in particular supplier and merchant coordination, orders, catalogues, shipments, documents, communication and related analytics.

savien may be used only by authorised professional users within the respective company account.

2. Prohibited Content and Conduct

The following is not permitted:

• Unlawful content or conduct.
• Content that infringes third-party rights, in particular copyright, trademarks, trade secrets, privacy or personality rights.
• Content containing malware, phishing, fraud, spam or misleading information.
• Content contributing to violence, hate, discrimination, human trafficking, illegal drugs, false documents, money laundering or other prohibited activities.
• Processing special categories of personal data under Art. 9 GDPR or data under Art. 10 GDPR without appropriate legal basis, prior agreement and safeguards.
• Uploading data not required for supply chain, order, delivery, support or contractual processes.
• Circumventing security, access control, role, tenant-separation or rate-limit mechanisms.
• Unauthorised scraping, crawling, penetration testing, load testing or automated bulk access without prior consent.
• Reverse engineering or copying the platform unless mandatory law permits it.
• Use for sanctioned persons, organisations, countries or prohibited goods/services.
• Use for weapons, dual-use items, sanctioned goods or trading activities where this violates export control, sanctions or embargo rules.
• Use that endangers other customers' rights, platform security or savien availability.

3. Customer Content, Product Information and Documents

Customers are responsible for the accuracy, lawfulness and currentness of their content, including in particular:

• Product, price, tax, customs, origin, sustainability and delivery information.
• Catalogues, orders, invoice and delivery documents.
• Comments, attachments, product images and other files.
• Data imported or synchronised through integrations such as BillBee.

savien does not generally review this information and assumes no responsibility for the customer's product, tax, customs or trade compliance.

4. Data and System Protection

Customers must take appropriate measures to protect user accounts, credentials, API access and connected third-party accounts. This includes in particular:

• strong and non-reused passwords,
• MFA use where available,
• timely deactivation of departing users,
• role-based access on a need-to-know basis,
• secure storage of API keys and third-party credentials.

Suspected misuse or security incidents must be reported without undue delay to security@savien.io.

5. DSA and Abuse Reports

Legal violations, illegal content or abuse may be reported to:

security@savien.io support@savien.io

For DSA-relevant reports, the process described in dsa-kontakt-und-meldeweg.md also applies.

6. Enforcement

In case of violations, we may remove content, restrict access, suspend accounts, deactivate integrations, notify customers or terminate the contract for cause. We consider severity, recurrence risk, impact, legal obligations and legitimate interests of the parties involved.

Where legally or technically required, we may preserve evidence, notify authorities or inform affected third parties.